Privacy Policy

CarChemist Mobile Application

Last Updated: March 2026

CarChemist (“CarChemist”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the CarChemist mobile application and related services.

CarChemist is operated by MechByte Global Solutions, a technology company registered in the Kingdom of Saudi Arabia.

Company Details

Parent Company: MechByte Global Solutions
Commercial Registration (CR): 7053319930
Registered Office: AdDubbat, Riyadh, Kingdom of Saudi Arabia

If you have any questions regarding this Privacy Policy, you may contact us at:
privacy@carchemist.io

1. Information We Collect

When you use the CarChemist app, we may collect certain information to provide and improve our services.

Personal Information

We may collect personal information such as:

Full name
Phone number
Email address
Vehicle information (VIN, make, model, year)
Service history and maintenance records
Location data when required for booking services
Payment-related information (processed via secure payment providers)

Device Information

We may also collect limited technical information including:

Device type and operating system
App usage statistics
Log files and crash reports
IP address

This information helps us maintain the performance, reliability, and security of the application.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide vehicle service booking and maintenance management features
To connect users with verified automotive service providers
To manage vehicle maintenance history and service reminders
To process transactions and payments
To improve app functionality and user experience
To provide customer support
To send important service notifications related to bookings or vehicle maintenance

We do not sell your personal data to third parties.

3. Location Data

CarChemist may collect location data to:

Identify nearby service providers
Facilitate service booking and scheduling
Improve service availability

Location data is only used when necessary for the service and can be disabled through your device settings.

4. Sharing of Information

We may share limited information with trusted third parties only when necessary to operate our services.

Examples include:

Automotive service providers fulfilling a service booking
Payment processing providers
Cloud infrastructure providers
Legal authorities when required by law or regulation

All partners and service providers are required to maintain appropriate data protection measures.

5. Data Storage and Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

These protections include:

Secure cloud infrastructure
Encryption of sensitive data
Restricted internal access controls
Monitoring and logging for security incidents

Despite these safeguards, no online platform can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide services through the CarChemist platform
Maintain vehicle service records
Comply with legal and regulatory obligations

Users may request deletion of their account and associated personal data by contacting us.

7. Your Rights

Depending on applicable laws and regulations, users may have the right to:

Access their personal information
Request correction of inaccurate data
Request deletion of their personal information
Withdraw consent for certain types of data processing

Requests may be submitted via the contact email provided below.

8. Children’s Privacy

The CarChemist application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, we will take steps to remove it promptly.

9. Third-Party Services

The CarChemist app may integrate with third-party services such as payment gateways, analytics tools, or mapping services. These services may collect certain information in accordance with their own privacy policies.

CarChemist is not responsible for the privacy practices of third-party platforms.

10. Compliance with Saudi Data Protection Regulations

CarChemist operates in accordance with applicable data protection laws and regulations in the Kingdom of Saudi Arabia, including principles related to the protection of personal data and responsible processing.

We are committed to maintaining transparency, accountability, and security in handling user data.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

Any updates will be posted within the application or on the official CarChemist website.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

CarChemist Privacy Team
Email: privacy@carchemist.io

Parent Company: MechByte Global Solutions
CR No: 7053319930
Registered Office: AdDubbat, Riyadh, Kingdom of Saudi Arabia